No. All you need is an email address to place and pay for orders. To receive frequent and latest arrival news, we recommend you sign up for a free account.
Follow the forgot your password link on the Sign In page and enter your email address. You’ll then receive an email to reset your password.
Click the Checkout button at the top of the page to go to your shopping bag. Under the order summary click “Enter promo code” then type your voucher code into the box and click ‘Apply’
Online shop vouchers are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running. Also, vouchers are not valid in combination with other promotions and thus you cannot “stack” voucher codes and/with online promotions. Retail store vouchers also cannot be used online.
Your order will be processed up to 2 business days to be ready for delivery.
Your order will be delivered within 1 – 3 business days after it has been handover to courier.
Orders are shipped on business days only. Business days are Monday to Friday, 9am – 6pm, excluding national holidays in Singapore.
If any shipping details or delivery address of your order are incorrect, please contact our online shop customer service team (contact details here). If your order has not yet been shipped, we’ll be glad to make the change.
Sometimes we have to cancel orders. This can be due to a number of reasons, including:
- Stock availability. It is most likely that your size ran out of stock before we could process your order.
- Payment issues. Your payment did not go through or we were not able to verify your payment details.
- Delivery address issues. You may have accidentally entered an incorrect or incomplete delivery address which we couldn’t process.
You will not be charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.
In order to get a clear understanding why your order was cancelled we recommend you to contact our online shop customer service team and they will be able to assist you.
For international Shipping to countries outside Singapore, this depends on the size, weight and destination of your chosen items. You’ll see the delivery fee at the checkout.
Feel free to call our online shop customer service team (contact details here). If we are not getting more, we’ll do our absolute best to find a similar product for you.
You can also visit our Store Outlet to check on availability of old products or quantity of products. You can then contact them directly to see if they have the product you are looking for.
If you cannot find the answer to your question here, we recommend you reaching out to our Customer Support Team here , and our advisors will be happy to assist you.